hempSMART™ WEBSITE
The hempSMART™ website makes ordering and accessing information online quick and easy. Available 24 hours a day, 7 days a week, the website allows you to place online orders. You will need your member number and password (which should be kept confidential) to establish a login and security code (four- digit PIN) at hempsmart.com. You must keep your PIN secure and order only on your own account. You will also answer a security question in case you loose any of your information, please retain your hempsmart information is a safe and secure location.
AUTO-SHIPING
The hempSMART™ Auto-ship Program enables you to have hempSMART™ products automatically shipped to you each month. Through this program you can earn free products, qualify for members-only specials, and qualify for compensation under the Compensation Plan. You may learn more and sign up for the Auto-ship Program at www.hempsmart.com, or by contacting Associate Services at 1(800)277-6650 or by email at [email protected]. It is advised that the Auto-ship order be set up to be processed between the 1st and the ending of each month. No Auto-ship ordered will be processed after the ending of the month. The earlier the order, the easier it is to solve any disputes with the payment and out-of-stock products. hempSMART™ cannot be held responsible for orders that are not processed due to member payment obligation. If certain product are out-of-stock, hempSMART™ will send an alternate product to the member. If the member is not satisfied with the alternative product, the member may return the product pursuant to the hempSMART™ return policy or exchange the product for an item of equal value.
GENERAL ORDERING POLICIES
On mail orders with invalid or incorrect payment types, or anything else that may prevent hempSMART™ from placing the order, hempSMART™ will attempt to contact you by phone or email to correct the order. hempSMART™ will make two attempts to correct the order. If these attempts are unsuccessful after five business days, the order will be cancelled.
For orders to be counted in a given month, they must be received and accepted on or before the last day of the month. Changes made to pending orders that have not yet shipped will keep the original date the order was entered. This may affect commission qualification.
If an item ordered is out of stock or discontinued, hempSMART™ will attempt to contact you by phone or email so that you may select an alternative item, if qualifications are negatively affected. If we are unable to contact you or do not receive a response from you within two business days, hempSMART™ will remove the item and process the order. It is your responsibility to verify that the products in your order are available when shipped.
No COD orders will be accepted.
Payment plans are not allowed when purchasing product. The balance may be paid with different credit cards but must be paid in full before the order will be shipped.
BACK ORDERS
hempSMART™ may offer back orders. Back ordered products will be shipped with your next order after the product becomes available.
Shipping is charged on all back orders.
MONTH-END ORDER PROCESSING CUTOFF
The month-end order processing cutoff is the last calendar day of the month at 11:59 p.m., Pacific Time. All orders must be made online by the last day of the month and received within the next two business days of the following month. If not received within the following two business days, the orders will be credited to the following month. All days are considered business days except for Sunday and holidays when the mail is not delivered or when the hempSMART™ office is closed. The website is available 7 days a week, 24 hours a day, making it possible to place all orders by the end of the month.
SHIPPING
SHIPPING METHODS AND CHARGES
Domestic orders are generally shipped within three business days (excluding weekends and holidays). A packing slip is included in each shipment. It contains the order number, member’s name and number, product code, product name, price, and the amount and method of payment. Members should keep these packing slips for personal accounting records. Package tracking is available through most major carriers.
SHIPPING DISCREPANCIES
When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or damage. Please notify hempSMART™ of any shipping discrepancies or damage as soon as possible. Failure to notify hempSMART™ of any shipping discrepancy or damage within five business days of receipt of shipment will forfeit your right to request a correction.
The Return Merchandise Authorization (RMA) number is required for the processing of all shipping discrepancies or damage claims.
If the RMA number is not included, hempSMART™ will not process shipping discrepancies, issue credits, or replace damaged products.
The RMA is included in each order when packaged for shipping.
***To correct any problems you may have encountered with your shipments, please contact Assiciate Services. A Member Services representative will discuss the steps to rectify the situation and issue a Return Merchandise Authorization (RMA) number.
PRODUCT RETURNS
1. RETURN POLICY
HempSMART™ reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.
2. RETURN GUIDELINES
If you are dissatisfied with any hempSMART™ product, you may return:
- Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
- Any opened product within 30 days after shipment for a credit on your hempSMART™ account of the purchase price and applicable sales tax (less shipping charges).
- Any opened or unopened product up to 30 days after shipment for a credit on your hempSMART™ account or a full refund of the purchase price and applicable sales tax (less shipping charges). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your hempSMART™ account.
If you (as a member or professional account customer) sell product to nonmembers, you are required to provide the same return policy to the nonmember as outlined in this (Section 2). You are also responsible for returning the product to hempSMART™ within 10 days of receiving the return from the nonmember. hempSMART™ will not provide refunds on or accept returns directly from nonmembers.
Excessive returns may be deemed an abuse of hempSMART™ return policy and may result in suspension of your return privileges and/or sales organization. Damaged or incorrect shipments of products will not be subject to fees.
3. RETURNS OF INVENTORY BY ASSOCIATES
If you choose to terminate the Agreement, you may return any product inventory or sales aids purchased in the preceding 12 months for a refund if you are unable to sell or use the merchandise. You may return only products and sales aids that are in resalable condition, unless otherwise required by law. Resalable condition is defined as the same unopened condition as it was purchased new.
You must return the products to hempSMART™, prepay the shipping charges, and include a letter explaining that you wish to terminate the Agreement and receive a refund. Upon receipt of the products, you will be reimbursed the entirety of the net cost of original purchase price, less shipping charges. hempSMART™ will deduct from the reimbursement any commissions, bonuses, or other incentives received by you as a result of the product you are returning. If your account is terminated, you have 90 days from the date of termination to make arrangements with hempSMART™ regarding the repurchase of all returnable products. You acknowledge that you will be unable to return products more than 90 days from the date of termination.
4. PRODUCT KITS AND COLLECTION
All hempSMART™ product kits and product collections must be sold as a whole unit. Members are prohibited from selling individual items from product kits and product collections separately and promoting such activity within the member’s business organization.
Any product kit and/or collection returned to hempSMART™ must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
5. RETURN OF PROMOTIONAL PRODUCT(S)
For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy- one-get-one-free promotion or other promotion, returns will be handled as follows:
- If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned, or you will be charged for the free product(s).
- If one of the promotional products is returned, hempSMART™ will not credit the member, as hempSMART™ will assume the returned item(s) is the promotional product(s). If all promotional products are returned, hempSMART™ will credit the member for the product purchased.
6. MONTANA RESIDENTS
Notwithstanding the provisions of Sections 3 and 4, if you are a resident of the State of Montana and you cancel the Member Agreement within 15 days of the date of enrollment, you may return the kit to hempSMART™ for a 100% refund.
7. PROCEDURES FOR RETURNS
The following procedures apply to all returns for refund, repurchase, or exchange:
- The customer or member who purchased it directly from hempSMART™ must return the products.
- The product(s) must be returned in its original container.
- The return must have a Return Merchandise Authorization number (RMA) that may be obtained by calling Customer Services at 1(800)277-6650 , by emailing [email protected]. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.
- All returns must be shipped prepaid to hempSMART™. hempSMART™ does not accept COD packages.
- If returned product is not received by hempSMART™ distribution center, it is the responsibility of the member to trace the shipment.
hempSMART™ is not liable for items lost or damaged in transit. - Volume for exchanges will be counted in the month the exchange transaction was made.
- No refund will be made for subsequent returns of the same product, except when the product is damaged or defective. Credits will be issued when hempSMART™ has processed the return.
